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CARTNIO LOYALTY / CUSTOMER RETENTION

Build loyalty that lasts beyond the first order. Points, meaningful rewards, referrals and VIP recognition can work together to turn everyday customers into long-term relationships.

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LOYALTY ENGINE

Better relationships.

Points · Rewards · VIP · Referrals

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

Live for WooCommerce

Cartnio Loyalty is live for WooCommerce stores. Points, rewards, VIP tiers and referrals run through the free Cartnio plugin, and work alongside Cartnio Reviews when you use both.

How loyalty works

From first order to loyal customer.

Build lasting relationships around meaningful value, not endless discounting.

01 / 03

Customer purchases

An order connects the customer and their purchase.

02 / 03

Points & recognition

A loyalty programme recognises eligible activity.

03 / 03

A reason to return

A relevant reward makes the next visit meaningful.

POINTS & REWARDS

Give customers a reason to come back.

A modern ecommerce loyalty programme recognises purchases and other eligible actions, then makes earned value straightforward to understand and redeem. That means clear rules, balances, expiry policies and order-refund handling.

  • Points for eligible purchases and meaningful interactions
  • Clear earning and redemption rules
  • Refund-aware, auditable points balances
Explore rewards programmes
REWARDS PROGRAMME

Every purchase counts.

Earn points · Redeem rewards

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

LOYALTY TIERS

Make your best customers feel recognised.

VIP tiers can reward ongoing customer relationships with relevant benefits: access, experiences, service and thoughtful offers. Successful tiers are transparent, fair and economically sustainable.

  • Tier progression tied to meaningful milestones
  • Members-only benefits with clear rules
  • Retention analysis by customer cohort
See VIP tiers and rewards
VIP EXPERIENCE

Make loyalty feel special.

Recognise · Retain · Reward

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

REFERRALS

Help your customers spread the word.

Turn enthusiastic customers into advocates through trackable friend referrals. A responsible programme verifies qualified purchases, prevents self-referrals and only issues incentives when conditions are satisfied.

  • Give-and-get referral programme design
  • Qualifying events and anti-fraud controls
  • Transparent attribution and reward rules
Explore referral programmes
REFERRAL PROGRAMME

Worth sharing.

Invite friends · Reward loyalty

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

Build with intention

Make loyalty worth earning.

The best programmes are clear for customers, measurable for merchants and sustainable for margins.

01

Repeat purchases

Design reasons to return that extend beyond discounts.

02

Customer lifetime value

Connect order history with customer engagement and cost of rewards.

03

Loyalty programme profitability

Understand earned rewards, redemptions, liability and incremental margin.

04

Shared commerce identity

Connect product feedback and rewards with a permissioned customer identity.

05

Referral acquisition

Track genuine new-customer referrals separately from organic purchases.

06

Retention intelligence

Measure real cohort retention instead of assuming activity equals impact.

Good to know

Frequently asked questions

What is ecommerce loyalty program software?

It helps ecommerce merchants manage customer membership, points balances, reward redemption, referrals and VIP benefits through an order-aware customer experience.

Is Cartnio Loyalty available to merchants now?

Yes, for WooCommerce stores. Design your programme in the dashboard, install the Cartnio plugin and launch: customers earn points on completed orders, verified reviews, signup and birthdays, move through VIP tiers, and redeem rewards as single-use coupons.

Is Cartnio Loyalty separate from Cartnio Reviews?

Yes. Reviews and Loyalty are distinct product areas, designed to work together through shared merchant and customer data with appropriate permissions.

Can I reward customers for reviews?

Only within applicable law and platform policies. Any material review incentives should be disclosed and must not depend on a positive star rating. Product reviews and company/seller reviews may have different programme restrictions.

Will Cartnio work with Shopify and WooCommerce for loyalty?

Yes. On WooCommerce the Cartnio plugin syncs orders and refunds, signs customer identity for the rewards launcher and turns rewards into coupons. On Shopify the Cartnio app syncs orders, adds the rewards launcher as a theme app embed for signed-in customers, and turns rewards and referral offers into Shopify discount codes.

Points & rewards

Rewards programme design, earning rules and redemptions.

Referral programmes

Give-and-get referrals and customer advocacy.

Cartnio Reviews

The separate active product for collecting and publishing reviews.

More than a one-time purchase.

Cartnio is bringing customer reviews and loyalty into one connected product family.

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