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CARTNIO LOYALTY / REWARDS

Make everyday purchases more rewarding. A well-designed programme helps customers understand what they have earned, how they can redeem it and why coming back is worth their time.

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REWARDS PROGRAMME

Every purchase counts.

Earn points · Redeem rewards

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

Live for WooCommerce

Cartnio Loyalty is live for WooCommerce stores. Points, rewards, VIP tiers and referrals run through the free Cartnio plugin, and work alongside Cartnio Reviews when you use both.

How loyalty works

Points with purpose. Rewards with value.

Build lasting relationships around meaningful value, not endless discounting.

01 / 03

Customer purchases

An order connects the customer and their purchase.

02 / 03

Points & recognition

A loyalty programme recognises eligible activity.

03 / 03

A reason to return

A relevant reward makes the next visit meaningful.

POINTS EARNING

Recognise the actions that matter.

Reward eligible purchases and valuable customer behaviours with understandable earning rules. Use reliable transaction events and keep adjustments for refunds or cancellations auditable.

  • Clearly defined earn rates and member eligibility
  • Refund and cancellation reversal rules
  • Anti-abuse limits and transaction history
REWARDS PROGRAMME

Every purchase counts.

Earn points · Redeem rewards

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

REWARD REDEMPTION

Make redemption the easy part.

Great rewards feel transparent at checkout. Design simple minimum balances, caps, expiry terms and combinability rules so shoppers can redeem benefits without confusing edge cases.

  • Points-to-reward conversion with visible value
  • Cart and checkout redemption principles
  • Controls for discount stacking and liabilities
LOYALTY ENGINE

Better relationships.

Points · Rewards · VIP · Referrals

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

VIP RECOGNITION

Better benefits for committed customers.

A tiered customer rewards programme can offer early access, service advantages, exclusive experiences and thoughtful offers. Tier logic needs reliable customer identity and clear treatment of returns.

  • Tier eligibility and renewal windows
  • Members-only offers and experiences
  • Retention and cost by customer segment
VIP EXPERIENCE

Make loyalty feel special.

Recognise · Retain · Reward

Your customersMake every connection count
Editorial product photography representing an ecommerce brand

KEEP THEM COMING BACK

Build with intention

Make loyalty worth earning.

The best programmes are clear for customers, measurable for merchants and sustainable for margins.

01

Points programmes

Earning, balances and conversion rules.

02

Rewards catalogues

Relevant redemption options suited to your brand.

03

VIP tiers

Membership levels with earned advantages.

04

Checkout experience

Redemption with transparent terms.

05

Fraud prevention

Prevent duplicate earnings and self-abuse.

06

Economic control

Track outstanding points and redemption cost.

Good to know

Frequently asked questions

What is an ecommerce rewards programme?

A rewards programme allows eligible customers to earn benefits such as points, credit or perks through purchases and other qualifying actions, then redeem them under clear rules.

Are Cartnio rewards and checkout redemption live?

No. The present Cartnio merchant product handles reviews. Reward balances, checkout redemption and VIP tier automation are part of the distinct Loyalty product direction.

Can reward programmes improve repeat purchase rate?

They can create reasons to return, but outcomes depend on the offer, product, margin and customer segment. Measure incremental retention and total programme cost rather than assuming every redemption is incremental.

Can points expire?

Yes, subject to clear customer terms and applicable consumer rules. Explain accrual, expiry and redemption policies before customers join.

Is a rewards programme the same as a referral programme?

No. Rewards cover member earning and redemption; referrals cover introducing new customers. They can be connected while retaining distinct rules and attribution.

Loyalty platform

The overarching loyalty programme and customer retention product.

Referral programmes

Customer referrals with distinct attribution and incentives.

Cartnio Reviews

The separate active product for collecting and publishing reviews.

More than a one-time purchase.

Cartnio is bringing customer reviews and loyalty into one connected product family.

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