Collect feedback
Give customers a simple way to share their experience. Cartnio provides single-use review request links, an easy customer review form and a merchant inbox for moderation.
From request to response
Review requests
Customer invitation
Review submission
Merchant approval
Invite your customers to leave a review
Create a review request for a specific product and customer email in your Cartnio dashboard. Each secure link can be used once and expires after 30 days. Send the link through the channels you manage.
- Product-specific customer invitations
- Secure, one-time review links
- Customer email remains private
From request to response
Review requests
Customer invitation
Review submission
Merchant approval
Collect clear and honest feedback
Customers open their review link, choose a star rating and describe their experience. Genuine reviews are submitted to the merchant's private inbox before publication. Customers can add up to six photos or videos.
See plansCollect · Manage · Publish
Product reviews
Customer feedback
Review moderation
Storefront content
Manage every response in one dashboard
Publish, return to pending or archive feedback using your Cartnio moderation tools. The public widget shows only approved reviews. Reviews from synced orders get a Verified buyer badge; manual invitations never do.
See plansKeep feedback authentic
Review moderation
Review received
Merchant decision
Publish fairly
Design a responsible automated review programme
For order-based email requests, merchants need a real platform connection, permissioned sending, delivery events, consent and unsubscribe handling. A good programme asks every eligible customer fairly, without filtering by expected star rating.
- Order and delivery signals
- Timing, rate limits and deliverability
- Fair invitations and consent-aware messaging
Feedback into decisions
Review intelligence
Review themes
Product sentiment
Performance insight
The details matter
Review requests built around authentic feedback
Clear customer journey
Single-use links take buyers directly to a simple star-rating and written-review form.
Merchant control
Central moderation tools keep every submitted review accessible in the workspace.
Responsible collection
Invite customers consistently, not only those likely to provide five stars.
Private contact data
Customer email information stays within tenant-scoped invitation records.
Meaningful reporting
Track the number of invitations and completed customer responses.
Commerce platform connections
Order-triggered messages rely on the merchant's authenticated store connection and email infrastructure.
Built for real ecommerce teams
Reviews should feel this simple.
Beautiful storefront experiences, authentic customer feedback and a plan that grows alongside your store.
Find your planGood to know
Frequently asked questions
How do I request product reviews with Cartnio?
Create a review invitation from Review Requests inside your dashboard, enter the product and customer email, then copy the single-use link and send it yourself.
Does Cartnio automatically email customers after delivery?
Yes, for WooCommerce stores. When an order is completed, Cartnio waits the number of days you choose, sends the request, and sends one reminder if there's no reply. Refunded or cancelled orders cancel unsent requests, and every email has an unsubscribe link.
What happens after someone submits a review?
The review arrives in your moderation inbox as pending. Once published, approved feedback appears in your hosted review widget.
Can Cartnio call these reviews verified purchases?
Only when the review comes from an order synced by your store. Reviews from manual invitations or imports are never labelled as verified purchases.
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More from Cartnio
Turn customer feedback into shopper confidence
Create your free workspace, collect genuine feedback, and turn approved reviews into storefront trust.